WHITE-GLOVE

AFTER-SALES SERVICE

WE DON'T JUST SELL WATCHES

A LIV WATCH IS FOR GENERATIONS

Acquiring a LIV watch is the beginning of a long-term relationship during which our experts will accompany you and provide all the necessary assistance and services.

THE 9-STEP LIV SERVICE PROCESS

The following nine steps are taken for each watch sent to LIV for service because any interaction with LIV involves meticulous care and attention.

STEP 1: RECEIVING

STEP 2: INSPECTION

STEP 3: WATER TESTING

STEP 4: TIMING TEST

STEP 5: PLANNING

STEP 6: SERVICE

STEP 7: POST-SERVICE TESTING

STEP 8: QUALITY ASSURANCE INSPECTION

STEP 9: DISPATCHING

FAQ

How do I get my watch serviced?

Please complete the Service Request Form above to request service.

A member of our team will then personally analyze your request and provide you with a response within 12-24 hours. Please don't send your watch back to us until you hear from us. Thank you in advance.

How do I get my battery changed?

If you purchase or purchased your watch from LIVwatches.com we offer complimentary LIFETIME battery replacement.

All you are responsible for is the return shipping and insurance.

Terms Apply: please click here for full details

How do I send my watch?

We recommend shipping your watch with insurance and adult signature required using a major courier such as FedEx or UPS. We are not responsible for any lost or damaged packages that one of our team members has not signed for.

We do not recommend sending your package with USPS.

LIV WATCH CARE

How to care for your timepiece.

LEARN MORE