90-DAYS TO DECIDE

YOU HAVE 3 MONTHS TO DECIDE

HASSLE-FREE 90-DAY RETURNS

We don't want you to just like your watch, we want you to be obsessed. Buy it and love it, or return it within 90 days!

NO RESTOCKING FEE

If you choose to return you watch, you will receive a full refund on the form of payment you used to buy the watch.

FREE RETURN LABEL

If you're in the US, we'll be happy to send you a free shipping label (not available for items purchased as preorders).

FAQ

Does LIV offer free exchanges & returns?

Yes! Exchanges and returns (within 90 days of you receiving the order) for unworn and unmodified items are always free at LIV Watches. We will even send you a free shipping label if you live in the US. *Valid for the original purchase only*

How do I get a return label?

We offer free returns for US customers only; a return label will be sent to you via email as soon as we receive your exchange/return form. Click here to initiate.

Outside the US: Only use FedEx, UPS, or DHL when returning or exchanging an item. Do not use USPS or any local postal service to send back your item. 

What is LIV's return policy?

Returns and exchanges are 100% free for items in unworn or unused condition (i.e., original tag and paperwork, unworn and unmodified, not damaged) within 90 days of receipt.

Outside the US: Only use FedEx, UPS, or DHL when returning or exchanging an item. Do not use USPS or any local postal service to send back your item. 

How do I return or exchange my order?

To start a return or exchange, simply click here.

Refund processing time

We’ll send you a notification as soon as your return has been received.

Once your item has been processed and inspected, please allow up to 10 business days for the refund to be completed.

HAVE MORE QUESTIONS ABOUT OUR RETURN POLICY?

We'll be happy to answer any questions via our live chat.

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